19 branded FBOs honored for outstanding operational excellence and commitment to customer service
Phillips 66® Aviation celebrates the achievements of its top-performing FBOs in the Aviation International News (AIN) 2026 FBO Survey. On March 26, the AIN 2026 FBO survey winners were announced at AIN’s FBO Dinner & Awards Gala, a prestigious event celebrating excellence in the business aviation industry at the Agora Theater and Ballroom in Cleveland, Ohio. Nineteen FBOs within the Phillips 66 branded network were honored for their outstanding operational performance and dedication to customer service.
According to the survey, four FBOs within the Phillips 66 Aviation network ranked in the top 5%, two in the top 10% and six in the top 20% of all FBOs in the Americas. The AIN 2026 FBO survey assesses FBOs on a scale from 1 to 5 across five categories: pilot amenities, facilities, passenger amenities, line service and customer service representatives. An FBO must demonstrate excellence across five categories to achieve the highest overall rankings.
“It’s incredible to see the continued success of our FBOs, and this year is no exception,” said Jennifer Claunch, Manager, Aviation Sales, Phillips 66. “We are pleased to see both our branded FBOs and other FBOs included in the AIN 2026 FBO Survey and recognize their excellence in customer service, operations and dedication to general aviation services.”
| National Ranking | FBO | AIRPORT | OVERALL AVERAGE SCORE |
|---|---|---|---|
| Top 5% | Henriksen Jet Center | Austin Executive Airport (KEDC) | 4.78 |
| Top 5% | Henriksen Jet Center | Houston Executive Airport (KTME) | 4.76 |
| Top 5% | StanCraft Jet Center | Coeur d’Alene – Pappy Boyington Field (KCOE) | 4.76 |
| Top 5% | Galaxy FBO | Conroe North Houston Regional Airport (KCXO) | 4.74 |
| Top 10% | Galaxy FBO | Addison Airport (KADS) | 4.70 |
| Top 10% | Business Jet Center | Dallas Love Field Airport (KDAL) | 4.70 |
| Top 20% | Texas Jet | Fort Worth Meacham International (KFTW) | 4.68 |
| Top 20% | Cutter Aviation | Phoenix Sky Harbor International Airport (KPHX) | 4.67 |
| Top 20% | Cutter Aviation | City of Colorado Springs Municipal Airport (KCOS) | 4.66 |
| Top 20% | Northeast Air | Portland International Airport (KPWM) | 4.65 |
| Top 20% | J. A. Air Center | Portland International Airport (KPWM) | 4.63 |
| Top 20% | Atlantic Aviation | Glacier Park International (KGPI) | 4.60 |
In addition to the FBOs listed above, the following Phillips 66 branded FBOs were ranked as top operators in their respective regions:
- Southeast: Hill Aircraft at Fulton County Executive Airport/Charlie Brown Field (KFTY)
- Great Lakes: J.A. Air Center at Aurora Municipal Airport (KARR); Lane Aviation at John Glenn Columbus International Airport (KCMH)
- South: Henriksen Jet Center at Austin Executive Airport (KEDC); Business Jet Center at Dallas Love Field Airport (KDAL); Galaxy FBO at Addison Airport (KADS); Texas Jet at Fort Worth Meacham International Airport (KFTW); Henriksen Jet Center at Houston Executive Airport (KTME); Galaxy FBO at Conroe North Houston Regional Airport (KCXO)
- Midwest: Aero Charter, Inc. at Spirit of St. Louis Airport (KSUS); Million Air at Spirit of St. Louis Airport (KSUS); Yingling Aviation at Wichita Dwight D. Eisenhower National Airport (KICT)
- Northeast: Northeast Air at Portland International Airport (KPWM)
- Rocky Mountain: Cutter Aviation at Albuquerque International Sunport Airport (KABQ); Cutter Aviation at City of Colorado Springs Municipal Airport (KCOS); Cutter Aviation at Phoenix Sky Harbor International Airport (KPHX); Cutter Aviation at Phoenix Deer Valley Airport (KDVT); Atlantic Aviation at Glacier Park International Airport (KGPI); StanCraft Jet Center at Coeur d’Alene – Pappy Boyington Field (KCOE)
Henriksen Jet Center at Austin Executive Airport (KEDC) is marking its 15th anniversary, and for the ninth consecutive year, placing in the top 5% of all FBOs worldwide. The FBO also placed in the top 10 in three categories: pilot amenities, facilities and passenger amenities categories, sharing the highest overall score in the passenger amenities category. Galaxy FBO at Conroe North Houston Regional Airport (KCXO) achieved an impressive 4.74 rating, placing among the top 5% of FBOs in the Americas.
AIN also acknowledged FBO employees and individuals who went above and beyond in providing outstanding customer service.
| Professional | Title | FBO | Airport |
|---|---|---|---|
| Kerrie Kiefer | Customer Service Manager | Cutter Aviation | Albuquerque International Sunport Airport (KABQ) |
| Calvin Martin | General Manager | Cutter Aviation | City of Colorado Springs Municipal Airport (KCOS) |
| Tara Creel-Cesena | General Manager | Cutter Aviation | Phoenix Deer Valley Airport (KDVT) |
| Kristiena Urbano | Customer Service Supervisor | Cutter Aviation | Phoenix Sky Harbor International Airport (KPHX) |
| Jamie Munoz | General Manager | Galaxy FBO | Addison Airport (KADS) |
| Maria Roth-Dahl | Operations Manager | Galaxy FBO | Conroe North Houston Regional Airport (KCXO) |
| Amanda Gary | Customer Service Representative | Henriksen Jet Center | Austin Executive Airport (KEDC) |
| Lanae Martinez | Customer Service Representative | Henriksen Jet Center | Houston Executive Airport (KTME) |
| Shanna Ash | Customer Service Manager | Hill Aircraft | Fulton County Executive Airport/Charlie Brown Field (KFTY) |
| Dominick Dedominicis | Operations Manager | Private Sky Aviation Services | Southwest Florida International Airport (KRSW) |
| Shalene England | Customer Service Representative and Manager | J. A. Air Center | Aurora Municipal Airport (KARR) |
| Anna Stegall | Customer Service Representative | Northeast Air | Portland International Airport (KPWM) |
| Joseph Rossetti | General Manager | StanCraft Jet Center | Coeur d’Alene – Pappy Boyington Field (KCOE) |
| Holly Hopkins | Customer Relations Manager | Texas Jet | Fort Worth Meacham International Airport (KFTW) |
The results are determined by AIN readers and subscribers who visited FBOs in the preceding 12 months. For more information about this year’s AIN FBO Survey, click here.